Shipping and Privacy Policies

Money Back Guarantee

Gemstone Creations offers a 2 week money back guarantee to our customers as well as a guarantee that your product will arrive undamaged. If you are unhappy with the product you can send it back to us and we will credit your card, excluding the shipping charges. If a return is necessary, please contact: Judy@Gemstonecreations.com for an authorization number before sending your items back.

Shipping

Most shipping goes out through the USPS as first class postage. Our more expensive items are sent either through priority mail or UPS. Please remember that the packaging costs of your item is included in the shipping charges. On the average, it will take between 3-5 business days to receive your order, once it has been processed. If the item is not in stock we will notify you through your e-mail address to let you know when you should receive it.

Speed shipping

If you require overnight or 2-day air with UPS or USPS, please contact: Judy@Gemstonecreations.com after you have placed the order.

Gift Wrapping

There is no charge for gift wrapping. Please send an e-mail to: Judy@Gemstonecreations.com to let her know you need it.

Payment Options

We accept all major credit cards. Please be sure to provide your exact billing address and telephone number for your credit card. Incorrect information may cause us to be unable to process your card. Your card will be charged only when your order is ready for shipment. If you need to send a payment through the mail, we must receive the check first before we ship your order out.

Privacy

As part of the Gemstone Creations pledge to our customers, we recognize and respect your right to privacy. We will not sell the information given to us at Gemstone Creations, Inc. nor will we share it with any other companies. All communication is privately held between you and Gemstone Creations, Inc.

Secure Order Transactions

We use 128 bit SSL certificates to ensure that all online ordering is safe and secure. Not only do we secure the ordering pages but we also encrypt all orders to make sure that your information is transferred securely to us. Keeping your credit card and personal information safe from outsiders is our number one priority.

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