Money Back Guarantee
Gemstone Creations offers a 2 week money back guarantee
to our customers as well as a guarantee that your product will arrive
undamaged. If you are unhappy with the product you can send it back
to us and we will credit your card, excluding the shipping charges.
If a return is necessary, please contact: Judy@Gemstonecreations.com
for an authorization number before sending your items back.
Shipping
Most shipping goes out through the USPS as first class
postage. Our more expensive items are sent either through priority mail
or UPS. Please remember that the packaging costs of your item is included
in the shipping charges. On the average, it will take between 3-5 business
days to receive your order, once it has been processed. If the item
is not in stock we will notify you through your e-mail address to let
you know when you should receive it.
Speed shipping
If you require overnight or 2-day air with UPS or USPS,
please contact: Judy@Gemstonecreations.com
after you have placed the order.
Gift Wrapping
There is no charge for gift wrapping. Please send an e-mail
to: Judy@Gemstonecreations.com
to let her know you need it.
Payment Options
We accept all major credit cards. Please be sure to provide
your exact billing address and telephone number for your credit card.
Incorrect information may cause us to be unable to process your card.
Your card will be charged only when your order is ready for shipment.
If you need to send a payment through the mail, we must receive the
check first before we ship your order out.
Privacy
As part of the Gemstone Creations pledge to our customers,
we recognize and respect your right to privacy. We will not sell the
information given to us at Gemstone Creations, Inc. nor will we share
it with any other companies. All communication is privately held between
you and Gemstone Creations, Inc.
Secure Order Transactions
We use 128 bit SSL certificates to ensure that
all online ordering is safe and secure. Not only do we secure the ordering
pages but we also encrypt all orders to make sure that your information
is transferred securely to us. Keeping your credit card and personal
information safe from outsiders is our number one priority.